Rating

7.6/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:
  • Since I wasn't fully trained, there was a lot of cleaning (the shelves, front glass of the fish tanks ect) as well as occasionally talking with customers and giving food and water to the animals.

    10/10

  • 2. Have you learnt any new skills or developed existing skills?
  • I learned a bit about how to properly communicate with customers, as well as how to work on a team.

    8/10

  • 3. To what extent do you enjoy your programme?
  • Very much, there was a lot to do and each day came with something new. The staff were friendly and forgiving about my beginner's mistakes. In all honesty, I didn't expect to have this much fun whilst doing work experience.

    10/10

  • 4. How valued do you feel by Pets At Home?
  • A decent amount. I think it was obvious that I couldn't do much in terms of taking care of the animals, however I was able to take some weight off of the employee's shoulders by doing some of their work for them.

    8/10

  • 5. How well organised/structured is your programme?
  • At the start, I recall it being a little unstructured. It seemed like there wasn't anyone who would directly welcome me at the time. After an hour or so, I was shown around and introduced to people finally. Over the week, I got to work as a team with a number of staff. Overall, it was organised decently, but I suppose since everyone had their own tasks to do, it was difficult to integrate a new person into that right away.

    7/10

  • 6a. How much support do you receive from your training provider?
  • For training, I had to read a lengthy care manual that was mandatory for all employees to read/remember. I did this alone, and wasn't quizzed on the contents. I imagine if I were permanently working there, things would be more strict, however that was the extent of training I got. On other occasions, other employees would walk me through the process of doing other things, such as cleaning out the water bottles for the rodents.

    7/10

  • 6b. How much support do you receive from your employer?
  • The manager tried to ensure that I knew what was expected of the employees and made sure I always had something to do. They were very helpful.

    8/10

  • 7. How well does your salary/package meet your costs?
  • N/A. It was work experience, so I didn't get paid.

    5/10

  • 8. Are there many opportunities outside of work?
  • N/A

    5/10

  • 9. Would you recommend Pets At Home to a friend?
  • Yes


  • 9b. Why?
  • It was genuinely a good time working there. Especially if you like animals, I'm sure this line of work would be a good starting point since there are many like-minded people. I got a good sense of community in that shop; everyone seemed very friendly and were kind.


  • 10. What tips or advice would you give to others applying to Pets At Home?
  • Be aware that there are lots of people who are interested in working with animals, so it's bound to be fairly competitive field. It helps if you have a good idea about how to look after a variety of pets going in, since you'll be learning the specifics about each animal. I would also recommend you commit the different sections of the store and it's products to memory, since I wasn't expecting to be approached by customers, and I had a difficult time helping them find what they needed right away.


Details

Work Experience

Customer Service

South East

July 2017


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