Customer Service Advisor Review

Customer service advisor, taking calls from customers and assisting them with any queries/problems they are having. Build up a good rapport with the customer and do what is best for the customer and company.

Learnt a great deal with computer systems and telephony skills.

Working in a call centre the day goes quite fast, the team I am working with are a good laugh and help each other to get the best out of each other. The company is solid in terms of having structure to it with company values, safety and compliance. Above and beyond expectations as I wasn't sure if a call centre was for me but I hope to stay and progress within this Centrica organisation.

Every person is treated with care which is one of the company values and as an apprentice we get that little bit extra support to make sure we are doing the best we can. Manager has regular 1-2-1 talks to discuss improvements we can make and not only that, also so that he can improve with us as a team as well. Every one has a voice and a roll in the team to make sure we are all getting together and coming up with the best, right and efficient answers we can.

The training in the classroom was useful but it was pretty boring but you need to know the answers before taking the test. The mentors on a 1-2-1 basis was a bit of a mess but we recognised that as a team and the situation was quickly resolved and the trainers/mentors were agile in terms of quickly changing things around. We gave feedback to the whole "apprenticeship programme" as we are as a group one of the first groups to do it. This will hopefully be progressed for future groups when coming through that the company can deliver in getting it correct 1st time.

Any help you need you get it. Simple as that, you could need something simple such as more training on something and the team leader/trainers will support you with this. There is a lot of people in the office who know a lot about the company and we collaborate in terms of helping one another.

Same as 6a. As extra we do get extra time off from Team Leader when it is quiet enough to do so to improve on our annual portfolio for the course.

Work is near by so travel isn't a problem. Took a pay cut coming here from previous job but the salary goes up after 1 full year in employment.

We do charity support throughout the year and as team engagement rep I organise stuff regularly i.e going out for a few drinks as the team are of similar age.

Yes

Good job. Secure. Good money for what you do.

I would like to have been told the salary of the job at the start. I was told it was going to be what it would be after a full year at the start.