Rating

8.2/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:
  • As a Customer Service Advisor. I offer the best advice I can give with knowledge that is constantly being strengthened every day. This allows me to provide the customer with the right solution every time.

    10/10

  • 2. Have you learnt any new skills or developed existing skills?
  • I have developed my soft skills and work ethic in a professional environment. I keep to a routine every day that adheres to the business' values and expectations.

    8/10

  • 3. To what extent do you enjoy your programme?
  • I work with a great team full of people with different personalities and backgrounds, all with commitment to their role. The program is welcoming with opportunities for growth.

    9/10

  • 4. How valued do you feel by British Gas?
  • I have never felt more recognised in my life. No one is left to the side when it comes to praise and appreciation. I feel like every thing I do is valued.

    8/10

  • 5. How well organised/structured is your programme?
  • The training and support was really helpful, the mentors especially. I feel that this was a great introduction to the business and how it operated. Each member of the team has a champion role which makes everyone feel valued.

    8/10

  • 6a. How much support do you receive from your training provider?
  • Our tutor was the best, she was really knowledgeable and helpful. Her training and guidance will see me through the rest of my journey at British Gas.

    9/10

  • 6b. How much support do you receive from your employer?
  • My mentor became our team specialist so I receive help from her every day. My manager is very wise and knowledgeable about the business so I receive great support from him.

    8/10

  • 7. How well does your salary/package meet your costs?
  • The salary covers the costs of a young adult living with parents. Travel costs are easily covered and I have money to spare. I imagine if I had my own property I would struggle.

    8/10

  • 8. Are there many opportunities outside of work?
  • There are a few volunteer opportunities but I am not aware of any curricular activities.

    6/10

  • 9. Would you recommend British Gas to a friend?
  • Yes


  • 9b. Why?
  • Then they could meet my friends and we could all hang out


  • 10. What tips or advice would you give to others applying to British Gas?
  • You'll probably get the job.


Details

Level 2 Apprenticeship

Scotland

February 2018


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