Customer Advisor Review

by British Gas

Best Apprenticeship Employer

Rating

7.2/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

I work in the Smart technical team providing trouble shooting for customers with Smart meters installed into their property. I can also help with billing issues and other account issues.

7/10

2. Have you learnt any new skills or developed existing skills?

I have developed my customer service skills and learnt how to deal with customers over the phone rather than face to face.

7/10

3. To what extent do you enjoy your programme?

I enjoy most aspects of the programme. I feel like more support could have been offered in the initial training process but now that I am within my team I am learning a lot more.

5/10

4. How valued do you feel by British Gas?

British Gas is a large company and therefore it can be hard for all employees to feel valued. However, I feel within my department and team each member of the team is valued highly.

6/10

5. How well organised/structured is your programme?

The structure of the programme is quite clear, and now the majority of the time is spent on call taking.

6/10

6a. How much support do you receive from your training provider?

In the first 12 weeks we had an individual trainer for our team, however since that period of time I have not seen or heard from said trainer and must refer back to management for help

6/10

6b. How much support do you receive from your employer?

The support offered from my employer is amazing. Especially during a difficult period in my personal life when I needed time off of work.

10/10

7. How well does your salary/package meet your costs?

My salary covers my costs well.

10/10

8. Are there many opportunities outside of work?

There are many opportunities to get involved with work related projects

8/10

9. Would you recommend British Gas to a friend?

Yes