Claims Handler Review

by Direct Line

Rating

9.6/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

Chasing the third party insurance company for outlay, speaking to customers/store owners/police etc.

10/10

2. Have you learnt any new skills or developed existing skills?

studying for CII exams to become Level 3 Insurance practitioner - gives me the opportunity to learn about all aspects of insurance have also developed by confidence and professional skills

10/10

3. To what extent do you enjoy your programme?

really enjoy working for direct line

10/10

4. How valued do you feel by Direct Line?

the company is very good at making everyone feel important - it doesn't feel like their is an overpowering hierarchy in the department

10/10

5. How well organised/structured is your programme?

spent a lot of time in training before working independently and can always ask for help from those around me my team leaders always go out of their way to make sure we are doing okay and getting the support we need

10/10

6a. How much support do you receive from your training provider?

not much support in person but can always email/text/call trainer if we get stuck when revising

8/10

6b. How much support do you receive from your employer?

very supportive

10/10

7. How well does your salary/package meet your costs?

very well paid for an apprentice

10/10

8. Are there many opportunities outside of work?

organised team dinners, evenings out, opportunities to visit other offices

8/10

9. Would you recommend Direct Line to a friend?

Yes

9b. Why?

friendly company which really care about their employees

10. What tips or advice would you give to others applying to Direct Line?

be yourself - it sounds cliche but they are a really accepting company providing a comfortable work environment where everyone feels welcome they value passion and enthusiasm more than qualifications