Rating

5.7/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:
  • I’m a team manager for the Coop my day to day role is leading the team to achieve key targets and maintain a high standard of customer service

    5/10

  • 2. Have you learnt any new skills or developed existing skills?
  • I’ve learnt about new skills which have being useful on occasion I’ve developed better communication skills when dealing with the team

    7/10

  • 3. To what extent do you enjoy your programme?
  • The programme is somewhat lacking challenge for myself and I find sitting with an iPad more tedious then anything there seems to be no bridge for a practical learner such as myself

    4/10

  • 4. How valued do you feel by Co-op?
  • Currently I feel completely neutral towards my value to the company I can not decide

    5/10

  • 5. How well organised/structured is your programme?
  • The organisation is definetly lacking and the communication always seems difficult

    5/10

  • 6a. How much support do you receive from your training provider?
  • The support is always there but I’ve chosen not to use it as I’ve felt completely okay in dealing with the challenge

    6/10

  • 6b. How much support do you receive from your employer?
  • I’ve had regular contact with the employer regarding the apprenticeship but again not asked for support as I’ve felt ok

    6/10

  • 7. How well does your salary/package meet your costs?
  • My costs are somewhat limited but I receive no support with my travel when having to go to Manchester which is a 125 mile round trip for myself

    5/10

  • 8. Are there many opportunities outside of work?
  • The opportunity outside of work is ones we create ourselves working with charities which is very rewarding

    8/10

  • 9. Would you recommend Co-op to a friend?
  • No


  • 9b. Why?
  • The current climate at the Coop is trending towards cutting everything back and simplifying procedures the constant removal of hours is putting too much strain on the store teams


  • 10. What tips or advice would you give to others applying to Co-op?
  • Be yourself and show that you care the Coop is definetly all about the customer


Details

Level 3 Apprenticeship

Customer Service

Yorkshire & The Humber

February 2018


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