Claims Advocate Review

My role is based within the Claims and Client Services department of AON Benfield, in which I work within the EMEA team. On a day to day basis, my team have the responsibility of processing and monitoring new claims that come in and providing any additional information that the necessary reinsurers may require in order to settle the claims as quickly as possible.

Since starting my apprenticeship I have learnt many new skills, such as learning all the internal computer system used and working within an office environment. I have also developed a whole range of my personal skills such as communication (using a range of different techniques and with a range of people, including colleagues and clients), team working and time management.

I thoroughly enjoy my apprenticeship programme. Right at the beginning of the programme, all of the apprentices attend a two week induction in order to get to know each other. This allows for you to get to know the other apprentices in a less formal setting and also prepares you for working life at Aon.

Aon highly value all of their employees, particularly their younger employees, ensuring they have a vast amount of opportunities available to them. The Aon Benfield Next Generation group provide a whole range of workshops, networking opportunities and other events to their younger employees. My manager and colleagues on my team also value my work and provide good feedback on my work so I know I have done well but also to help me make even further improvements in the future.

The apprenticeship programme is extremely well structured. At the beginning all apprentices participate in a two week induction programme in which the structure for the 18 month programme is laid out in order to show you how you should be progressing at each stage. You have a talent coach in order to help you with your progress and also attend revision sessions by an external trainer, [This section of the comment has been removed by a member of the RateMyApprenticeship Team because it did not meet our site terms and conditions].

FWD provides monthly face to face meetings with a training coach for all apprentices. The purpose of these meetings is to discuss our individual progress and raise any questions/ concerns we may have. My talent coach is always reachable via email and is always more than happy to help wherever she can.

I receive a lot of support from my employer. My line manager is always more than happy to help whenever I have any questions or just need some extra support, i.e. around exam times to ensure I am happy and comfortable. Everyone (i.e. HR personnel and other colleagues) is more than happy to help wherever they can to ensure that any issues that may arise are solved as quickly and as easily as possible.

As I am still living at home with my family I am fortunate to not have to pay out for these living costs. Other typical expenses, such as travel costs and lunch etc, are comfortably covered by the salary along with having room for other costs such as your own personal social life.

There are a whole range of opportunities available outside of work, particularly if you are located in the London office. The CII regularly host events such as lectures and networking events which members can attend. There is also the Lloyd’s under 35’s club which provides a networking environment for younger people working within the Lloyds market. There are a wide range of opportunities however sometimes I feel we could be better informed of them, for example some of the apprentices were unaware of the events hosted by the CII until we were made aware of them by people in our team.

Yes

The AON apprenticeship gives you the chance to further your education by studying for the CII exams whilst also having a full time job. It gives you the opportunity to learn first-hand from your colleagues who are all keen to share with you their knowledge and tips they have picked up from their own personal experience within the Insurance industry.

To ensure that you take time when completing the application process, making sure you have researched about AON and have a good idea about what you are applying for in order to make sure the role is suited to you. If you are successful, make sure that you take advantage of all the opportunities that AON has to offer to their employees.