Second line Support Review

by CGI

Best Apprenticeship Employer

Rating

7/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

Second line support Sorting and fixing issues in servers.

9/10

2. Have you learnt any new skills or developed existing skills?

Learnt and developed Linux based skills.

9/10

3. To what extent do you enjoy your programme?

CGI side, it's been great, QA side has been a mess. I've enjoyed it to an extent.

4/10

4. How valued do you feel by CGI?

I feel rather valued by CGI, and they show that with the benefits provided and appreciation from managers and other employees.

8/10

5. How well organised/structured is your programme?

QA have been a mess to deal with. Different assessors telling me different things. However after the two years I'm almost finished after getting a fourth assessor.

3/10

6a. How much support do you receive from your training provider?

The support I've received has been very varied. My latest assessor has been replying to emails quickly and is generally trying to help me

6/10

6b. How much support do you receive from your employer?

I have received a lot of support from my employer throughout the 2 years.

8/10

7. How well does your salary/package meet your costs?

The salary meets my current needs, however as I am thinking of moving out, looking at all the other bills I would have to pay along side my current, makes it seem it doesn't.

7/10

8. Are there many opportunities outside of work?

There are consistent events happening outside of work from clubs and sport events to company events.

9/10

9. Would you recommend CGI to a friend?

Yes

9b. Why?

CGI make you feel valued and apart of one big family. They try to include everyone in events and wants everyone to participate, so you never feel left out.

10. What tips or advice would you give to others applying to CGI?

Relax and be yourself during the interview, make sure you have the experience for the role you're applying for, or if for an apprenticeship, mean and show that you're willing to learn and gain the experience needed for the following role.