Connect telephony retail Review

Customer Service advisor in retail telephony. i also deal with fraud queries, savings servicing and bank account servicing as well as internet banking queries. I am doing the apprenticeship, CORE talent programme and CAST.

Ability to work well under pressure, I am spending a day shadowing a branch next week.

It is very laid back but challenging at times. I have to manage my own workload and timekeeping.

Very valued, i regularly get recognised by the business for my hard work and enthusiastic approaches.

Regular visits every 6 weeks by my coach, i have plenty of time off the phone (12 hours per month)

i am in contact via email, i recently changed mentors however the first mentor was better than the current one (timekeeping, reliability)

Lots of support, i am able to use my time off the phone to complete my course with additional support available if needed.

I rent on my own and am able to afford my monthly bills, rent, food every month. I feel i am living comfortably at the moment.

Lots of opportunities. I have been upskilled as a mental health advocate and am due to attend a networking event in the next coiuple of weeks with the chamber of commerce and merseycare outside the business.

Yes

Great salary, lots of opportunities to progress in my career, and a warm friendly environment.

Be yourself, take advantage of the tools available, and most of all enjoy the journey!