Customer Service Advisor Review

Customer Service Advisor Responding to customer queries over the phone and emails. Running reports and supporting the corporate customer's needs.

I have taken on the role as a telephony champion to which I have up skilled to the point where I have run training sessions. Participated in email and phone training to make sure I communicate to the customer in the correct way

I enjoy learning more about the business and working with my team. I have only just started the apprenticeship but so far I have been well supported and encouraged to do well

Praise is handed out frequently by managers and colleagues. The company is always trying to get everyone involved in different activities.

The apprenticeship has been structured in Modules which is helpful but maybe a guide to how long should be spent on each module would be more helpful. I am encouraged to take the time I need to complete the programme which is good

We are offered plenty of support when we need advice or guidance on something we are stuck on. Our coach has offered help when needed and continues to offer support

Everyone within the company is very supportive in us taking the time we need to complete the apprenticeship and offers support where needed.

The salary more than meets my costs.

There are plenty of opportunities outside of work which are available to anyone. When I wasn't working I played football

Yes

It is a great place to work and they are very supportive

Be confident in the interview and get someone with experience to look over your CV.