Customer Service Advisor Review

I handle and take inbound calls to do with home insurance and deal with also policy changes and amendments as well as possible complaints where applicable from customers. I have many daily interactions with both customers and branch staff. I have to ensure that I am logging in on time and also adhering to my schedule during working hours.

I have been upskilled to different products within home insurance and have learnt how to handle customer's who aren't happy and want to log complaints etc. This came in handy when I was doing coursework as my self confidence also feels boosted by this work.

I got time off the phones to complete my coursework and I have regular meeting's with my apprenticeship assessor who was very nice and provided me with lots of help and support when doing my course over the 2 years. If I was stuck with anything or felt there was something that I wasn't sure of then I was always able to look into this with her and text her also. I did feel though that some of the work I did was not relevant to my current role and was more face to face based when In actual fact my role is telephony and not face to face.

I feel very valued by Lloyds Banking Group as when I joined I was at first very nervous but after speaking to several people in the office I was made welcome and have met and still speak to make great people who I have supported with projects and have also been recognised by during my time here.

My programme when first started was not very structured at all as this wasn't delegated until it was talked about correctly. Unfortunately I did not get much time off the phones from my role to help with coursework until I requested this with our resourcing team through my manager. After this the meetings were structured and I was aware of what was happening.

My training provider I could not fault at all during the time I did my apprenticeship. This is because she would text me and ask if everything was ok and would also regularly show me my progress on the course. Bu having this information it meant that I was able to know exactly where AI was in terms of completion.

I receive support all of the time from Lloyds Banking Group, I have a line manager who is very supportive and who gives me advice when I need this as well as auctioning requests. My manager has a very positive attitude and gives me confidence that I am doing my job correctly when I step into the office.

My salary from Lloyds Banking Group each month is fantastic for my age. I still live at home so I find that my living costs are minimal so I always have enough money and also savings to maintain my travel and daily cost's as well as social and events. My location is in a town so the cost's that I have to pay out etc are more than suitable basted on my monthly income. I am more than happy with this at the moment.

D2MAD (Day to make a difference) is an event that each colleague is encouraged to commit too at least once a year. This also gives the colleague an opportunity to come out of the office and also support the local community. When not working I like to still keep interactive with my colleague's inside the office and also socialise with them. The current team that I am in - We are all very close.

Yes

Lloyds Banking Group has made me realise that I am very lucky to be in the role that I am in and has also shown me that there are always opportunities to develop and put my name forward for things. I always get treated how I wish to and any issues or problems that I have within the work place are always dealt with and taken seriously. The management are fantastic and always ensure that colleague's are put first. I believe that this is key within a big business such as LBG.

I would advise to accept any resources and opportunities given from the group including access to public websites such as Lloydsbankinggroup.com to ensure that the applicant knows about the business that they are having an interview for and could be potentially working for. There are endless opportunities and it is getting the role at first which you can then progress from. Try and remain calm in the interview and walk in with a smile and friendly manor.