Senior Customer Service Officer Review

by Lloyds Banking Group

Best Apprenticeship Employer

Rating

6.2/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • I correct errors on financial products whereby they have been incorrectly calculated.

    6/10
  • 2. Have you learnt any new skills or developed existing skills?

    • no

    2/10
  • 3. To what extent do you enjoy your programme?

    • It can be challenging at times but I enjoy the financial refresh.

    8/10
  • 4. How valued do you feel by Lloyds Banking Group?

    • I don't feel valued here at all

    1/10
  • 5. How well organised/structured is your programme?

    • So far it has been great.

    9/10
  • 6a. How much support do you receive from your training provider?

    • Once very 6 weeks for 1.5 hours

    8/10
  • 6b. How much support do you receive from your employer?

    • I am allowed 2 hours per week to do my apprenticeship.

    5/10
  • 7. How well does your salary/package meet your costs?

    • Very well.

    9/10
  • 8. Are there many opportunities outside of work?

    • A charity day once per year.

    8/10
  • 9. Would you recommend Lloyds Banking Group to a friend?

    • No

  • 9b. Why?

    • Don't feel valued.

  • 10. What tips or advice would you give to others applying to Lloyds Banking Group?

    • Consider all options.

Details

Level 3 Apprenticeship

Finance

South West

March 2018

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