Customer advisor Review

by Lloyds Banking Group

Best Apprenticeship Employer

Rating

5.6/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • Customer facing telephone based advisors dealing with customer queries on a day to day basis

    8/10
  • 2. Have you learnt any new skills or developed existing skills?

    • Learnt people skills, management skills & furthered my it skills

    8/10
  • 3. To what extent do you enjoy your programme?

    • It's early days but it's been informative so far.

    5/10
  • 4. How valued do you feel by Lloyds Banking Group?

    • Within my STM I feel valued however as a company I'm under the impression I'm a small part of the operation

    7/10
  • 5. How well organised/structured is your programme?

    • Not very well. Time is keyed without anyone knowing & I'm expected the complete work with no time off to comeplete it.

    3/10
  • 6a. How much support do you receive from your training provider?

    • Not much at all. Given deadlines to do things but not given the time to complete it in while in work.

    4/10
  • 6b. How much support do you receive from your employer?

    • Due to not having much comunication not much as my TM is happy to support but unaware if I can have time keyed manually

    2/10
  • 7. How well does your salary/package meet your costs?

    • It's ok for my expenditure

    8/10
  • 8. Are there many opportunities outside of work?

    • Not really

    5/10
  • 9. Would you recommend Lloyds Banking Group to a friend?

    • Yes

  • 9b. Why?

    • Good place to work

  • 10. What tips or advice would you give to others applying to Lloyds Banking Group?

    • Be confident

Details

Level 2 Apprenticeship

Finance

Wales

March 2018

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