Customer Service Advisor Review

I work for the online helpdesk as a customer service advisor, taking inbound customer queries regarding their online banking.

I have developed my customer service skills, learnt how to adapt my approach for customers with special needs and learnt analitical skills.

I enjoy doing my apprentiship, however I believe the inital assesments and induction could be improved to provide more insite into what the apprentiship involvesl.

I feel valued by Lloyds Banking Group as I get a decent wage, holiday allowance, benefits and treatment by management.

My original apprentiship visit did not go ahead, I had to chase this up on the day and this had to be rearanged, other than that once I've met my assesor I believe that this has been well organised;.

I have received the required documentation however I believe my assesor could be in more regular contact with me about my progress.

My employer does not really have anything to do with the apprentiship, they just leave me to get on with it.

My salary is competative and allows me to meet all costs.

I am not aware of any.

Yes

I have recommended Lloyds Banking Group to my friends previously as I believe it is a good employer.

Show that you care about the customer.