Collections Specialist Review

by Lloyds Banking Group

Best Apprenticeship Employer

Rating

8.1/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • Helping customers in financial difficulties come to a mutual arrangement to clear arrears/overlimit on current accounts. Inbound & outbound calling, setting arrangements, changing due dates, setting up new bank details.

    9/10
  • 2. Have you learnt any new skills or developed existing skills?

    • How to interact with customers better. Telephony skills have improved due to researching these skills for modules.

    10/10
  • 3. To what extent do you enjoy your programme?

    • Thoroughly enjoying it, have recommended it to other colleagues.

    10/10
  • 4. How valued do you feel by Lloyds Banking Group?

    • Fairly valued within my current role.

    6/10
  • 5. How well organised/structured is your programme?

    • Well structured, I have regular contact & meetings with my tutor.

    10/10
  • 6a. How much support do you receive from your training provider?

    • My tutor will provide support when I require, I request this by email, face to face meetings & through the portal.

    10/10
  • 6b. How much support do you receive from your employer?

    • I am given the time to have regular meetings with my tutor. I can discuss things I'm unsure of when completing modules & I receive support.

    9/10
  • 7. How well does your salary/package meet your costs?

    • Fairly well

    6/10
  • 8. Are there many opportunities outside of work?

    • Not many

    3/10
  • 9. Would you recommend Lloyds Banking Group to a friend?

    • Yes

  • 9b. Why?

    • It's a great company to work for, the overall package is good & have been flexible with working patterns.

  • 10. What tips or advice would you give to others applying to Lloyds Banking Group?

    • Go for it

Details

Level 2 Apprenticeship

Finance

Scotland

March 2018

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