Customer Service Assistant Review

by Lloyds Banking Group

Best Apprenticeship Employer

Rating

9.4/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • Customer service assistant Dealing with customers daily. Logging complaints, dealing with customer queries.

    7/10
  • 2. Have you learnt any new skills or developed existing skills?

    • Developing existing skills.

    10/10
  • 3. To what extent do you enjoy your programme?

    • Received lot of support

    10/10
  • 4. How valued do you feel by Lloyds Banking Group?

    • awards.

    10/10
  • 5. How well organised/structured is your programme?

    • well organised

    8/10
  • 6a. How much support do you receive from your training provider?

    • My training provider is very knowledgeble and supportive.

    10/10
  • 6b. How much support do you receive from your employer?

    • Manager and senior managers are supportive. Helping with the time.

    10/10
  • 7. How well does your salary/package meet your costs?

    • Its in my location so no extra additional costs.

    10/10
  • 8. Are there many opportunities outside of work?

    • Voluntary activities, events.

    10/10
  • 9. Would you recommend Lloyds Banking Group to a friend?

    • Yes

  • 9b. Why?

    • I would not work anywhere else. Supportive and friendly work place.

  • 10. What tips or advice would you give to others applying to Lloyds Banking Group?

    • Worthy to apply.

Details

Level 2 Apprenticeship

Finance

South West

April 2018

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