Customer Service Assistant Review

I work in the bank of scotland and am a cashier where I deal with customers complex transactions and handle money.

I have learnt the role right from the start as I am new to lloyds banking group so everything has been learnt from scratch. I have also developed my conversational skills.

I did enjoy the apprenticeship although it was a slight struggle getting time in branch time to do this. I have also not finished this fully although it was meant to finish last month as my apprenticeship coach has left the company so I am now being passed to a different learner.

I feel extremely valued by Lloyds Banking Group and I have always been made to feel very welcome in the group.

I was not overly impressed with the structure of my programme as I was asked to do certain workbooks with no assistance and then did not know from month to month when my next meeting with my learner was.

My training provider was not easy to get hold of and then left the company on my last month of my apprenticeship which has still not been completed due to this. Adding unnecessary stress.

My employer has been absolutely amazing and is always willing to support me.

On par with any other apprenticeship programme

Not for what my apprenticeship has covered but I am more than happy with this.

Yes

It is a great place to work which opens up so many levels of opportunities to progress above my current level.

To absolutely go for it! and to work hard as it is an amazing place to work with great opportunities and a happy place to work.