IT customer service technician Review

by Academies Enterprise Trust

Rating

7/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • IT technician, maintenance of all computer equipment, staff and pupil PC issues, staff queries, upgrade of equipment, printer issues.

    5/10
  • 2. Have you learnt any new skills or developed existing skills?

    • Yes to both.

    8/10
  • 3. To what extent do you enjoy your programme?

    • I enjoy all aspects of my programme.

    9/10
  • 4. How valued do you feel by Academies Enterprise Trust?

    • They are always friendly and happy to help with any queries i have.

    8/10
  • 5. How well organised/structured is your programme?

    • A timetable of what coursework is due and by when helps keep me focused.

    6/10
  • 6a. How much support do you receive from your training provider?

    • In school my manager is a good teacher and is happy to show me how everything works.

    5/10
  • 6b. How much support do you receive from your employer?

    • They are able to help when i am finding aspects of my coursework difficult and with any other issues i have.

    7/10
  • 7. How well does your salary/package meet your costs?

    • My salary is better than alot of other apprenticeships i have heard of.

    9/10
  • 8. Are there many opportunities outside of work?

    • There are some opportunities for extra training outside of work, there are also chances of trips with some of the students.

    6/10
  • 9. Would you recommend Academies Enterprise Trust to a friend?

    • Yes

  • 9b. Why?

    • Good qualifications, plenty of opportunity to expand knowledge, good support from AET and school.

  • 10. What tips or advice would you give to others applying to Academies Enterprise Trust?

    • Be honest about what you want to achieve and what you are looking for as a career.

Details

Level 3 Apprenticeship

Information Technology

West Midlands

April 2014

View More Reviews
Recruiting? See how we can help you