Customer service assistant Review

by Lloyds Banking Group

Best Apprenticeship Employer

Rating

8.9/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • My role is a customer service assistant and it requires me to do cashiering, dealing with enquiries and doing end of day work for example working with the immediate deposit till (IDM)

    9/10
  • 2. Have you learnt any new skills or developed existing skills?

    • I have gained a lot of product knowledges for example savings accounts, current accounts we provide with the packaged deal.

    10/10
  • 3. To what extent do you enjoy your programme?

    • 9/10
  • 4. How valued do you feel by Lloyds Banking Group?

    • 8/10
  • 5. How well organised/structured is your programme?

    • 9/10
  • 6a. How much support do you receive from your training provider?

    • 9/10
  • 6b. How much support do you receive from your employer?

    • 8/10
  • 7. How well does your salary/package meet your costs?

    • 9/10
  • 8. Are there many opportunities outside of work?

    • 9/10
  • 9. Would you recommend Lloyds Banking Group to a friend?

    • Yes

  • 9b. Why?

    • It's a good bank to work in and it has lots of opportunities you can do in the future.

  • 10. What tips or advice would you give to others applying to Lloyds Banking Group?

    • Good luck but if your doing apprentice make sure to ask for the time off from your manager to do your workbook.

Details

Level 2 Apprenticeship

Finance

Central London & City

April 2018

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