Customer Service Advisor Review

by Santander

Rating

9.9/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • Customer Service Advisor. Daily tasks are to answer calls of customers and service their needs

    10/10
  • 2. Have you learnt any new skills or developed existing skills?

    • I have become very confident and my communication skills have improved a lot.

    10/10
  • 3. To what extent do you enjoy your programme?

    • I love it, the people, the support, the environment. everything is so enjoyable.

    9/10
  • 4. How valued do you feel by Santander?

    • I feel very valued. everybody is so interested in the apprenticeship scheme as it is a new thing here. I have been to so many events and met so many people.

    10/10
  • 5. How well organised/structured is your programme?

    • everything has a plan and structure. we follow a week to week study planner.

    10/10
  • 6a. How much support do you receive from your training provider?

    • we have a skills coach, 2 apprenticeship managers and a line manager

    10/10
  • 6b. How much support do you receive from your employer?

    • as much as neccesarry.

    10/10
  • 7. How well does your salary/package meet your costs?

    • the pay for a apprenticeship is very good. same as a normal colleague, which you cant complain about.

    10/10
  • 8. Are there many opportunities outside of work?

    • the company is very charity involved so host a lot of events outside of work

    10/10
  • 9. Would you recommend Santander to a friend?

    • Yes

  • 9b. Why?

    • because its a amazing place to work.

  • 10. What tips or advice would you give to others applying to Santander?

    • be yourself!!!!!!!

Details

Level 2 Apprenticeship

Finance

Yorkshire & The Humber

April 2018

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