Customer service advisor Review

by Santander

Rating

7.7/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • Customer service advisor, taking calls, servicing customers

    7/10
  • 2. Have you learnt any new skills or developed existing skills?

    • I have improved my customer service skills and learn what it is like to have a job and the responsibilities it entails

    9/10
  • 3. To what extent do you enjoy your programme?

    • Very fun lots of different calls and every customer is different

    8/10
  • 4. How valued do you feel by Santander?

    • very valued lots of help from managers

    9/10
  • 5. How well organised/structured is your programme?

    • lots of different training done regularly

    8/10
  • 6a. How much support do you receive from your training provider?

    • Quite poor not enough help and very confusing coursework

    2/10
  • 6b. How much support do you receive from your employer?

    • Lots of support, helpful training and guidance

    10/10
  • 7. How well does your salary/package meet your costs?

    • Very good pay not too far away from me

    9/10
  • 8. Are there many opportunities outside of work?

    • lots of different activities and charity work.

    7/10
  • 9. Would you recommend Santander to a friend?

    • Yes

  • 9b. Why?

    • good progression and pay

  • 10. What tips or advice would you give to others applying to Santander?

    • Keep an open mind, be positive and don't be shy to ask questions

Details

Level 2 Apprenticeship

Accounting, Finance

East Midlands

April 2018

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