Global Social Media Analyst Review

I work in CSS (Customer Service and Support) as a Global Social Media Analyst. I am doing a level 3 Digital Marketing Apprenticeship. My main purpose is to review customer survey responses regarding Microsoft's Social Media Customer Support. I also review a lot of data analytics to find improvement opportunities for Microsoft's services.

Microsoft gives free access to training websites like Lynda.com where employees can take training courses. There are a wide range to choose from, and some can even prepare you for MOS (Microsoft Office Specialist) exams. An example of a MOS exam that I have completed is Excel essentials.

I thoroughly enjoy the Apprenticeship programme that I am on. It definitely met my expectations from before I started. I have weekly 1:1s with my manager who provides great support for me. I also have regular meetings with my training provider for coursework help.

I do feel valued by Microsoft as they provide you with so many opportunities to improve yourself. There are events that run, extra projects you can get involved with, and plenty of training resources. Additionally, there are quarterly Connect meetings with your manager to review your progress over the time period.

The programme seems well structured, but I think it could be better if the tutor could help Apprentices with coursework more often. I personally feel like my work is not marked often enough. But the Digital Marketing Programme is fairly new so I understand that it is not perfect.

I enjoy the programme but I personally think the training could be improved by more regular visits with my mentor, and not being told different things by different mentors.

My manager has weekly 1:1s with me to provide amazing support and guidance, whether that be to do with my job, career path, personal issues, or coursework help. The HR team are also very caring and open to help with any issues.

The salary allows me to support myself and be happy.

I know that there are many opportunities outside of work. I have been able to travel myself for different events.

Yes

Working at Microsoft is an amazing opportunity and is great for work experience if you don't have any already. It is a safe environment and everybody is friendly.

Stay calm and be yourself throughout the application process.