Senior Customer Advisor Review

by Lloyds Banking Group

Best Apprenticeship Employer

Rating

8.9/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • I am Senior Customer Advisor. I am multi-skilled in my role where I handle standard telephone banking queries and more complez tasks where I open, upgrade and downgrade bank accounts. I also handle new, increase and decrease overdraft calls.

    9/10
  • 2. Have you learnt any new skills or developed existing skills?

    • Yes I have learned about your own brand and how others see it.

    8/10
  • 3. To what extent do you enjoy your programme?

    • Very well.

    9/10
  • 4. How valued do you feel by Lloyds Banking Group?

    • I feel valued at work. I feel that we have a good structure of how were are valued by management.

    9/10
  • 5. How well organised/structured is your programme?

    • It's structured well. i am constantly in communication with my assesor and I know what I am required to do.

    9/10
  • 6a. How much support do you receive from your training provider?

    • I feel I am suppored well.

    9/10
  • 6b. How much support do you receive from your employer?

    • I feel I am suppored well.

    9/10
  • 7. How well does your salary/package meet your costs?

    • I feel it's well as I live relatively close to work so traveling to work is fairly priced and also allows me to do what I want socially.

    9/10
  • 8. Are there many opportunities outside of work?

    • Yes there is many opportunities and we are encouraged to take part.

    9/10
  • 9. Would you recommend Lloyds Banking Group to a friend?

    • Yes

  • 9b. Why?

    • Well known company and they treat staff well.

  • 10. What tips or advice would you give to others applying to Lloyds Banking Group?

    • Prepare. Do your research. Dress smart.

Details

Level 2 Apprenticeship

Finance

Scotland

April 2018

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