Telephony member Review

by NatWest

Best Apprenticeship Employer

Rating

7.8/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • telephony based apprenticeship. debt management operations. dealing with customer accounts and working with vulnerable customers.

    10/10
  • 2. Have you learnt any new skills or developed existing skills?

    • learnt how to speak to customers professionally and using new systems.

    10/10
  • 3. To what extent do you enjoy your programme?

    • I enjoy working within a team and speaking to new people.

    10/10
  • 4. How valued do you feel by NatWest?

    • I do feel valued as a member of staff but at times i can feel isolated.

    7/10
  • 5. How well organised/structured is your programme?

    • not very organised at all.

    3/10
  • 6a. How much support do you receive from your training provider?

    • not much at all.

    3/10
  • 6b. How much support do you receive from your employer?

    • employer is great. RBS as a company are very supportive.

    10/10
  • 7. How well does your salary/package meet your costs?

    • very well payed. covers bills and expenses and helps enjoy my month.

    10/10
  • 8. Are there many opportunities outside of work?

    • yeah, plenty. not all of them apply to myself though

    7/10
  • 9. Would you recommend NatWest to a friend?

    • Yes

  • 9b. Why?

    • company is great. lovely place to work with good people

  • 10. What tips or advice would you give to others applying to NatWest?

    • would advise to come with an open mentality as there is a lot of opportunity.

Details

Level 2 Apprenticeship

Accounting, Finance

West Midlands

April 2018

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