Support Engineer Review

by Capgemini

Best Apprenticeship Employer

Rating

8.8/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

I am a Support Engineer on a small team, managing ALM applications for several large clients. I have the freedom to get involved and sometimes lead projects and tasks, and provide end user support too. I am given the freedom to manage my own time.

10/10

2. Have you learnt any new skills or developed existing skills?

I have learnt lots of new skills in my role, which I would have never learnt at University. My company values my development and will happily pay for any training that I need to improve technically or personally. I am ITIL v3 qualified and I am currently going for vendor qualifications too.

10/10

3. To what extent do you enjoy your programme?

I enjoy my work and the team that I work with.

10/10

4. How valued do you feel by Capgemini?

I feel valued and respected in Capgemini. I am not treated like an apprentice - I am just another member of the team and I really appreciate that. On top of regular pay reviews and promotion opportunities, my team do show their appreciation and I feel part of the team.

10/10

5. How well organised/structured is your programme?

The programme is pretty flexible which is good because it fits around my work.

9/10

6a. How much support do you receive from your training provider?

QA assign a specific skills coach to be your point of contact with any questions or queries, and come and meet with you on a regular basis to see how you are getting on.

6/10

6b. How much support do you receive from your employer?

My team support me in my degree in any way they can - if that is financially to travel to lectures/workshops, or otherwise in terms of study leave.

6/10

7. How well does your salary/package meet your costs?

Very well - I live at home :)

10/10

8. Are there many opportunities outside of work?

There is a GAP community which you can get along with, and also various Capgemini initiatives to get involved in.

8/10

9. Would you recommend Capgemini to a friend?

Yes

9b. Why?

Value and invest in employees, pay well (especially apprentices and grads) and you learn a whole lot more than going to university.

10. What tips or advice would you give to others applying to Capgemini?

More than anything, show your enthusiasm. The application process is skills based and as long as you show you are enthusiastic and willing to learn, you will get on well.