Rating
- 1. Please give an overview of your role and what this involves on a day-to-day basis:
- 2. Have you learnt any new skills or developed existing skills?
- 3. To what extent do you enjoy your programme?
- 4. How valued do you feel by BT Group?
- 5. How well organised/structured is your programme?
- 6a. How much support do you receive from your training provider?
- 6b. How much support do you receive from your employer?
- 7. How well does your salary/package meet your costs?
- 8. Are there many opportunities outside of work?
- 9. Would you recommend BT Group to a friend?
- 9b. Why?
- 10. What tips or advice would you give to others applying to BT Group?
Customer services and billing services day to day. It involves taking calls from customers regarding their bills.
Yeas, I have learnt how to deal with different kind of customers and how to use different systems while dealing with the enquiry and working as a team is the most key element I have learnt within the role.
I really enjoy the programme daily
I feel valued but am not quote sure what my future holds within the company BT
The programme is well structured but there's no enough time to invest within the programme
I receive enough support from the trainer
I receive support from the employer daily
The salary doesn't actually meet my costs I have to work extra hours.
There are lot of opportunities outside work.
Yes
It's a large company that deals with mostly everything in all sectors of work and its I dearly to work within BT to create the experience that brightens someone's future
Make sure they have a required qualifications and to have a great CV and to be confidence candidate while applying the Job they want to apply
Details
Level 3 Apprenticeship
Scotland
May 2018