Customer Service Advisor Review

by Lloyds Banking Group

Best Apprenticeship Employer

Rating

7.3/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • My role is a telephony based, customer service advisor. I service bank accounts and online banking

    6/10
  • 2. Have you learnt any new skills or developed existing skills?

    • I have learnt more about customer service

    8/10
  • 3. To what extent do you enjoy your programme?

    • i enjoy my apprenticeship

    10/10
  • 4. How valued do you feel by Lloyds Banking Group?

    • Yes

    10/10
  • 5. How well organised/structured is your programme?

    • I dont believe i have enough time dedicated to my programme

    4/10
  • 6a. How much support do you receive from your training provider?

    • My learning coach is fantastic!

    10/10
  • 6b. How much support do you receive from your employer?

    • The organisation is encouraging

    7/10
  • 7. How well does your salary/package meet your costs?

    • 6/10
  • 8. Are there many opportunities outside of work?

    • 5/10
  • 9. Would you recommend Lloyds Banking Group to a friend?

    • Yes

  • 9b. Why?

    • There are lots of progression opportunities within the company

  • 10. What tips or advice would you give to others applying to Lloyds Banking Group?

    • To be yourself, the company values indivudality and diversity

Details

Level 2 Apprenticeship

Accounting, Finance

Yorkshire & The Humber

May 2018

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