Home Insurance Specialist. Review

Home Insurance Advisor - Sales selling home insurance and assisting/advising customers. interactions internally - managers and teams working within the department, supporting each other in the roles we are required to provide. ensuring the fair outcomes of customer calls. everyday I answer phones, process quote and accept online quotes as well as advising and supporting customers in making the best choices about their home insurance.

I'm not sure I have learnt or developed any new skills as of yet as I have only been actively working on my apprenticeship for a few months now but I am working my way through all the stat training (compulsory and optional) however what I have learnt is that the terminology and phrasing within insurance is one of the more vital and intricate parts of the whole business as to the meaning, intention and inflections behind sentences can change the type of cover dramatically.

the work itself is fine. the work load in total is pretty intimidating as looking over the grand total of everything I needed to complete was a very daunting task but upon closer inspection its just one part at a time and the monthly meetings to go through what I've done are incredibly useful.

if I'm honest, although I have been struggling immensely with my compliance lately the effort that they are putting into my training and assistance is astounding and the fact that they are looking at my customer feedback and seeing that I am good with customers and I have the right attitude and work really makes me feel like they look at more than just the work efficiency aspect of staff.

the induction was a little intimidating and it felt like there was a hell of a lot to cover and information to take in before making a decision but luckily after accepting it and looking that the work load is actually pretty standard and I can go at my own pace then it calmed me down a lot. the support is great as I don't feel super pressured to rushing deadlines but also its there enough that I wont just rest on my laurels and forget to do it.

enough to allow me to do my work to the fullest. mostly its a lot of just understanding and getting my head around the tasks that need to be tackled and my training provider is free to discuss anything I am not sure about all the time. overall I have numerous ways of contacting him if needs be and until I get further into the final preparations a lot of the work will be coming from myself anyway and I wont need much assistance.

as I have already mentioned the support structure within Lloyds I would feel like I am repeating myself but the kind of support I receive within Lloyds is huge. there is support for learning disabilities as well as physical disabilities and even a workforce adjustment team that allow for physical and even mental or time based adaptations that can make working here even more comfortable for the individual if needs be.

it meets it very well to be completely honest. It would be nice to have more but who doesn't want more money for doing their job. my living costs are very minimal at the moment as I'm in a good position to save money to buy my own house so that is what I am going to be using the extra bonuses and spare money at the end of each month for.

not really. it feels like unless you are in the inner circle of socialites the only events are compulsory ones and even then its a bit of a guess as to how or what we do to get involved.

Yes

the benefits and support you receive in the role is substantially better than any other company I've worked for previously. if you are struggling within your role, rather than a manager telling you that you need to do better, they say "you need to improve, how can we help you do that, what do you need? why don't we try this..." as well as anyone I'm working with if I was ever unsure of myself or that I wasn't doing well colleagues will tell you about when they were struggling and make sure you know you're not alone.

take it very seriously and try your best. they are a good company and have some confidence in yourself as they only hire the best of the best and if you have managed to get an interview you've already impressed them enough to earn your right to prove you can do this. Be confident but modest and make sure you are enthusiastic about what you do.