Client Services Technician Review

I am a client services technician for real estate. This involves working with clients and underwriters to confirm insurance details, send out and produce policy documents and debiting premiums onto the system. I also work closely with accounts to sort out any payment issues etc. In my apprenticeship I am taking my cert CII insurance exams and also looking at developing my personal skills within the workplace. This is through Kaplan. I am also often called upon to train new starters and attend meetings to offer my opinions on any business issues.

I am part of the Chelmsford development programme where I attend regular training for things like presentation skills, negotiation skills, interview technique and networking. I am taking my insurance exams and I am half way through that, then I will have a certificate in insurance. Even though I don't work in underwriting, I've had the ability to attend a five stages of underwriting course.

I really enjoy it as I have the ability to get more qualified and also improved on my workplace skills. I love my team and find the real estate work really interesting. RSA has an amazing culture as everyone is very friendly and there is plenty of opportunities to get involved in. There is also lots of opportunities to progress within the company.

RSA group regularly show appreciation for my hard work through feedback or through a treat such as a voucher for a shop. I have taken part in many projects and events which have been highly publicised on our intranet pages and you are recognised for being a part of them.

My programme has been very clear from the beginning how it is laid out. I have been offered support/advice on worksheets and mock exams for the technical side of my programme. I have also been set modules to complete when I feel like I need developing in a certain area. I know that I need to be studying at least twice a week and I am also allowed 5 study days off a year by RSA. My manager ensures I use time at work to study also.

Kaplan are brilliant at offering support and lots of learning materials. My tutor has been in regular contact and comes into the office to meet me. Also when I have an issue they are very efficient in sorting this out and responding to me. Kaplan also allow me to decide what I want to work on developing.

We have an HR people manager based in our office, who answers any queries and offers advice on any situations. My manager also regularly organises 1 to 1 meetings with me to discuss development and how I am performing. I often want to get more training on certain things and the management team are happy to support that.

I am very well paid for my grade of job and I am affording to move out of home this year on my salary. I don't have very big travel costs as I work so locally and the town is not very expensive for social activities.

I am head of the charity team within my office, therefore I have had lots of opportunity to network outside of the office and organise fun events. I was also nominated to attend international womens day lunch for the whole of RSA, so I met loads of other people in the company. We get two days volunteering every year at RSA, so I am grateful for that. The Chelmsford office is very close to lots of restaurants, bars and gyms.

Yes

Everyone is very friendly and you are very appreciated for the hard work you do for the company. There are so many fun and also developmental opportunities for all employees.

I would say to be enthusiastic about creating a career within RSA, as RSA love to build careers and develop their employees. Always be professional but also show your true self as its important to know you would fit in with the team.