Claims Handler Review

▪ Working as a claims handler dealing with property damage claims both pre- and post-litigation. This involves dealing with claims from their initial letter of claim right through to settlement. This includes dealing with small-track and fast-track litigated matters where necessary. I also developed my legal drafting skills when drafting legal proceedings (particulars of claim, witness statements, replies to defence etc). ▪ Responsible for assessing the viability of claims where damage has been caused to Virgin Media’s property. Developed my problem solving skills to determine if and how to recover money for Virgin Media. ▪ Learned research skills when researching relevant case or statute law for claims. ▪ Developed my networking skills when engaging key stakeholders within Virgin Media. This would involve speaking to business partners, engineers, area managers, contract partners and so on.

I have learned new skills when dealing with litigated matters in both the small and fast tracks. I have also developed existing time management skills.

I enjoy the experience of working in my team and feel that there is a lot of motivation to do well whilst still having fun.

I feel valued by Virgin Media and feel that hard work is rewarded accordingly within the department I work.

I feel that the apprenticeship could be better organized; however, I feel that there are teething problems because we are the first learners to go through this program with Staffordshire University.

I feel that there is some support from our training provider; however, this could be better organized and feel that it will improve with time.

I think Virgin Media does offer a fair bit of support for the apprenticeship scheme. I think better organization needs to be arranged by Virgin Media with Staffordshire University.

I feel that the salary does meet living costs, when part of a couple or existing household with more than one person earning. As a single income I think it could be quite difficult to survive on, and feel that the salary could be slightly higher considering the technicality of the work dealt with.

I feel that there are a number of socializing opportunities through work. I do however, believe that there could be more department specific opportunities for socializing.

Yes

I feel that the company does offer good benefits and a healthy work/life balance through flexible working. It is the best company I have worked for to date.

I would tell them to be honest about the kind of career that they want, and to also be realistic about their salary and benefit expectations.