customer service Review

by Direct Line

Rating

9.8/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • On a day to day basis I take calls from our customers and amend their insurance to reflect the right information. I also deal with customer complaints and resolving their issues.

    10/10
  • 2. Have you learnt any new skills or developed existing skills?

    • I have learnt a lot at Direct line, I have discovered how insurance works, how to cover a team for a day. I have also developed my confidence.

    10/10
  • 3. To what extent do you enjoy your programme?

    • I really enjoy my apprenticeship programme as I find everyday I learn something new and I feel as if my career is progressing day by day.

    10/10
  • 4. How valued do you feel by Direct Line?

    • 10/10
  • 5. How well organised/structured is your programme?

    • 10/10
  • 6a. How much support do you receive from your training provider?

    • 10/10
  • 6b. How much support do you receive from your employer?

    • 10/10
  • 7. How well does your salary/package meet your costs?

    • 10/10
  • 8. Are there many opportunities outside of work?

    • 8/10
  • 9. Would you recommend Direct Line to a friend?

    • Yes

  • 9b. Why?

    • They are a great company to work for and is a starting point for anyone's career

  • 10. What tips or advice would you give to others applying to Direct Line?

    • Be confident, speak clearly, make them think that you are the best for the job

Details

Level 3 Apprenticeship

East of England

May 2018

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