customer service advisor Review

by Marks & Spencer

Rating

9/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • i take calls from customers and help with their accounts

    9/10
  • 2. Have you learnt any new skills or developed existing skills?

    • yes i have been upskilled on the loans departmant

    9/10
  • 3. To what extent do you enjoy your programme?

    • i love it and it helps me with my job

    9/10
  • 4. How valued do you feel by Marks & Spencer?

    • very vauled

    9/10
  • 5. How well organised/structured is your programme?

    • very orgiansed

    9/10
  • 6a. How much support do you receive from your training provider?

    • i get weekly support from my team leader

    9/10
  • 6b. How much support do you receive from your employer?

    • loads of support

    9/10
  • 7. How well does your salary/package meet your costs?

    • i think it could be higher so i could live nicely

    9/10
  • 8. Are there many opportunities outside of work?

    • none at all

    9/10
  • 9. Would you recommend Marks & Spencer to a friend?

    • Yes

  • 9b. Why?

    • its a good company to work for

  • 10. What tips or advice would you give to others applying to Marks & Spencer?

    • just enjoy it as much as you can

Details

Level 2 Apprenticeship

Finance

North West

May 2018

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