Customer Service Advisor Review

by Santander

Rating

9.2/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

I am a customer service advisor. I take calls all day, and interact with customers that bank with Santander. I have to make sure I follow processes and regulations.

9/10

2. Have you learnt any new skills or developed existing skills?

Yes, I already had my maths and English qualifications, but I have learnt banking fundamentals within Santander. I have learnt both personal and professional skills, on how to talk to customers and how to deal with issues.

9/10

3. To what extent do you enjoy your programme?

I enjoy working with my team, as we all get along. I enjoy the Santander culture as everyone is respectful and Santander exceeded my expectations, as I had to meet knew people which I enjoyed.

10/10

4. How valued do you feel by Santander?

I feel valued by my manager, as she wants me to do well by discussing my targets with me.

10/10

5. How well organised/structured is your programme?

The introduction lasted long, but it was worth it. I learnt functional skills and banking skills. My team actively collaborated to help each other succeed. The programme is very organised.

10/10

6a. How much support do you receive from your training provider?

I receive monthly meetings with my mentor to discuss any work needed for the VLE. She provides feedback to help me improve.

7/10

6b. How much support do you receive from your employer?

My employer is my manager, as she mentors me. I receive guidance on how to hit my targets every week.

10/10

7. How well does your salary/package meet your costs?

My salary helps with rent, travel and daily costs.

10/10

8. Are there many opportunities outside of work?

I used to have an accountancy apprenticeship, but found the Santander apprenticeship as I didn't enjoy my old apprenticeship.