customer service officer Review

customer service officer; meet with customers, resolve regular issues with their banking facilities, open new bank accounts for customers, provide customers with lending products and decision in principles allowing people to get one step closer to their new home. Calling customers who require assistance or people that the company can offer new products for. When making changes on accounts there is paper work that has to be completed, following branch procedure.

Grown in confidence as I speak to new different people every day. The company put you on courses relevant to your role there last around two weeks away from home. gained team leader skills, I was given the opportunity to lead branch meetings, act as a branch advocate for different parts of the role helping others within my branch.

The company is good to work for, good work benefits and perks. The team I worked with has always been helpful and everyone works as a team. the job is interesting when learning the role, but then it can get repetitive.

Management can vary, in my experience I had multiple line managers as change is common. the company can move staff between different branches so it depends who the line manager as they are all different. when customers give reviews on the service they received this is shared and makes you feel valued. if you are based in a larger branch the involvement with projects is lowered as there are more staff.

the induction for my company was planned very well, all courses were planned ready to go on. however you mainly learn on the job as you receive new queries every day. the apprenticeship Is planned out however during the work hours there is no time for apprenticeship work even if its for help, time is limited.

my training provider is so helpful, is always on hand to give advice and support through the apprenticeship. nice friendly and very knowledgeable.

there is a hr team on hand if needed. managers can be supportive however it depends on who the individual is. they are very keen on pushing individuals to the max to perform at their best.

apprentices are paid the same as regular employees which is not common, the pay is good and reviewed annually. travel costs are not covered for individuals travelling to their place of work, courses are covered.

employees receive one day a year when they can volunteer.Also the company have days where they raise money for charity which can be walks/ bike rides.

Yes

it is a good company to work for, you learn a lot about the financial industry and the role helps with personal life as you gain general knowledge in different aspects as you meet with different situations from people looking for their first house to dealing with bereavements.

during the interview stage make sure all questions are backed up with examples. when you join be prepared to learn the job whilst doing it as there is a lot to take in but it does get repetitive once you have learnt the role. career progression is slow and hard.