Customer service representitive Review

Work in the call centre for First Direct. On a day to day basis I take calls and help customers with there general banking needs

I have been taken through various training programs to ensure I can handle calls well and deal with customers queries well

I enjoy working for First Direct and working within my team, however the hours are long and the job can become stressful when it is busy.

some days I feel valued and some days I don't, depends on how busy it is

I have only just started my apprenticeship with first direct and so far it has been well structured and I feel organised in what I am meant to complete each month

every month I have a meeting with my training provider and they also send me emails throughout the month if im struggling.

my manager keeps up to date with my apprenticeship work and regularly attends my meetings each month.

my salary meets my living costs well

we go on team nights out and also take part in volunteer days.

Yes

feel as though first direct is a good starting point for my career

N/A