Customer Service Assistant Review

I help customers with their everyday banking, from cashiering on the counter to helpig them in the banking hall with an ipad. I am also educating customers on their channel of choice and identifying was we might be able to help them financially.

I have learned more new skills than I could count, most of which as second nature now and dont require too much thought. I have also really developed my communication skills and finessed the level of customer service I give to customers.

I really enjoy the programme, I think the plan itself is well structured and allows plenty of time for development, also the course content has really fascinated me on the whole which helps with enjoyment.

I feel extremely valued by Lloyds banking group, I have had countless opportunities to step up and have been invited to lots of events also. Alongside this I have received a number of awards recognisig me going above and beyond which shows that they value our work.

I think the structure itself is well planned however as I was hired as a full time colleague, I was needed for that role and it can be a bit of a struggle to find time to complete my apprenticeship workbook.

I get to speak to my coach once every 6 weeks, for 1 hour or 2 hours rotating and face to face or via telephone depending on her other appointments. I can also ring her or drop her an email if I am needing a little extra help in between.

I receive bucket loads of support from my employer, however the levels vary. I know that apprentices are important to LBG which is why I have been given so many opportunities and invites whereas in the branch situation, the programme itself can be seen as a hindrance to me completing my job to the best of my ability - possibly through lack of understanding.

Currently I am living with my parents so I dont have any true outgoings aside from my car, which my salary covers completely.

Outside of work I hve done some volunteering at local schools, once to talk about internet safety, the other to talk about apprenticeships. I also volunteer at my local netball club and help out with training of up to 80 young girls aged 10-16.

Yes

The ompany has and amazing ethos and I also think the company does truly value its employees and the variable pay (package) you receive is unlike any I have heard of from friends and family.

Just go for it! There are countless opportunities and it is such a big company there are so many different areas and everyone I have ever met or spoken to have been passionate about their job and kind!