Motor and injury claims handler Review

Injury claims handler - dealing with solicitors, negotiating and valuing medical reports, court proceedings, deal with fraud. Answer the phone and make outbound calls, have discussions re liability with third party's and policy holders.

Recently joined injury - learnt a lot about liability and how it is dealt with in injury. completing my Level 3 Cii which is tough along a busy full time job however I have learnt a lot and now understand a lot more - some methods I was using without even realising so I now have a better understanding as to why we may do things.

I enjoy my job however it can be quite stressful - I struggle to find time in work to complete/revise for my apprentiship. I have a supportive team and leader and I think I really meet my expectations. I haven't yet been here a year and only had arounf 3 weeks of training but I can confidently deal with a file end to end.

I sometimes feel as though we are just robots and we have things piled on us which we cannot complete however we are expected to. I sometimes I feel our goals and targets are set to high. I feel I work to the best of my ability but I will struggle to get a outstanding rating and that is due to the targets.

I do not feel our team is big enough for the amount of work we have coming in. this then effects me doing any extra revision/training in work for my apprentiship. I am supposed to have meetings weekly about how I am doing however these seem to be hit and miss due to the work position across the dept.

I feel my training provider is helpful and you can call her if and when you need her. she is friendly and makes you feel comfortable.

I had a lot of trouble trying to establish how much time I am allowed for revision. it never used to be an issue, then it became an issue as we got busier. when is started the apprentiship I was told and allowed 20% of my work hours out to do revision which is 7 hours a week. this was raised with HR or the manager who deals with the apprentiship and he said its 20% of the time I do at home,but this did not seem right and could be hard to prove. I am now allowed 3 hours a week .

I travel daily from saddleworth to Huddersfield. I spend £200 a month on fuel just getting to work. even if I got the train I would be paying ridiculous amounts. pay rises can be low and sometimes cant even see the difference - the ratings effect your pay rise and going back to earlier, no matter how hard we work it is hard to get a decent rating due to targets.

I enjoy horse riding going to the gym and going out with friends. I don't tend to go out with my colleagues from Halifax as I am quite young and there is a big age gap however I do see old colleagues from the Manchester office which I enjoy and nights our are planned.

Yes

I left school not knowing what I wanted to do - I went to sixth form but didn't like it - I went to college and didn't like it and wanted to start getting paid. I joined RSA and now almost 3 years on im a lvl 5 handler and completing a qualification.

think about yourself. any opportunities put forward, take them. prepare for your interview. stand out from the crowd - its hard to get noticed but when you get noticed you can do well.