Technical Services Engineer Review

My Day-to-day role at Fujitsu is Technical. My job title is Technical Services Engineer. My daily tasks involve providing IT support for customers of our Hardware. I usually use communication methods such as e-mail and telephone throughout the day. Some of my responsibilities include call logging, knowledge transfer and problem solving. I enjoy my job very much.

Since my apprenticeship I have learnt so many new skills that i would never have learnt at school but have also developed existing skills, new skills and qualifications i have are Microsoft certifications and CompTIA industry certifications and my problem solving skills and methodical approach has been developed very well. I have also been on soft-skill training such as presentation courses to aid in my soft skills

My apprenticeship program overall was very good. the work i have been provided is relevant to my job and the team i work with is very supportive and have given me multiple opportunities. The overall company culture is good and they are always looking to improve it. I have enjoyed my apprenticeship at fujitsu and would recommend it to others

Since working for Fujitsu I believe that the company values their apprentices and has developed lots of opportunities for apprentices to progress. I have received lots of positive feedback from my management and praise for the work i have completed. I have been involved in many tasks and projects too. Overall I feel i have been valued by the company.

The Apprenticeship program was very well structured and I had a positive on boarding experience. My primary assessor kept me up to date with work that needed to be completed and helped with the timescales. My training was mainly independent and required me to research and provide evidence to complete modules. I had regular meetings with my assessors and have since completed my apprenticeship.

I received support from my training provider, but it was also my responsibility to chase and make sure that work i had completed was handed in to the assessors by deadline dates. my tutor/advisor was helpful and detailed work that i needed to complete, so i had some guide to complete work. But It is also very independent and you have to provide the evidence to complete the apprenticeship.

I received very good support from my employer. Fujitsu has a very good HR system and my managers were so helpful from my first day all the way through my apprenticeship. If i had any questions i could always ask my manager as they were accessible to me at all times. My colleagues were also very supportive and provided many opportunities to develop me as a person and in my job.

My salary/package on the apprenticeship is very good and it meets my costs effectively. Expenses for business travel and other business costs were covered, so I would receive money back from business trips and events. the location is accessible to me and overall I find it a very attractive package that suits my costs.

I have been given multiple opportunities to attend events outside of normal working hours, some are company events for socializing and others are for CSR activities to help the community or environment. There is also a social club that offers activities for staff such as fitness and quiz evenings. Overall there are loads of opportunities to take part with

Yes

Overall Fujitsu is a very good place to work and i have enjoyed the apprenticeship here. since my apprenticeship i now have a full time position and have also had a pay rise which is very motivating. I enjoy my job and feel proud to be Fujitsu. I would also recommend people to apply as their are always jobs available.

For anyone applying or thinking of applying, make sure you tailor your CV to the job you are applying for, this greatly progressed my application and the interviews were face to face. I would also make sure you have researched the company a little to show you know what they offer. If you can also relate to any experiences you have had in the past