Apprentice Customer Service Advisor Review

I am an Apprenticeship Customer Service Adviser in Emergency Breakdown. I answer calls daily and introduce myself and the company to the customer. I deal with a range of customers ranging from personal customers to business accounts. My responsibility is to answer and resolve a breakdown assistance request as quickly and efficiently as possible.

I have greatly improved my confidence and speaking skills. I have learnt to communicate clearly and in a professional manner to customers. I have learned a lot from my apprenticeship tasks such as how to use feedback from internal and external customers to help me identify my strengths and weaknesses so that I can improve.

I enjoy it a lot, it allows to work with my colleagues to achieve a common goal, I enjoy that I get plenty of support from my team, my manager and my training assessor. I feel my role challenges me on a daily basis and I enjoy the problem solving part of it. I also enjoy that I am constantly improving as a employee and a person.

I feel there is plenty of support for me as an apprentice, I have been given time to work on my tasks, and I have been given dedicated space to work. I can go to my manager for help and they always an answer for any queries that I may have. My training assessor always gives me feedback and is passionate about me improving my work.

It is well organised and my training times are always set for me and I do not have to worry about it. If there are any issues with my roster, I can ask my manager and it will be fixed for me. Using Onefile helps me keep on track on my tasks and help monitor my progress and lists which criteria’s I have met.

My training assessor provides me with monthly reviews and feedback on my progress, they also check on my wellbeing, for example: if I have any safeguarding issues. I do receive feedback from my tasks that I submit, my training assessor will advise if there is a criteria that is not met.

My manager will also provide monthly one to one meetings which monitor my progress of my job role and give me some feedback and let me know if I reached all my targets for the month. For example she will listen to a call that I have took and will review it with me.

I am able to budget and I'm organised when it comes to my earnings. I never have problem paying my bills with my salary, I budget each month to make sure they are always paid. We can receive a bonus each month by passing quality checks and this is a good incentive to work towards

I was given the opportunity to spend a day with an AA Patrol, I was able to observe how they work and how they receive and sign off a job. I enjoyed the day out, it was interesting to see how we work from a different perspective and I used this experience to help explain to a customer about what an AA Patrol does.

Yes

The AA has plenty support for people who have a passion for learning and working in a specific role. There are opportunities for employees to learn new skills and they are also chances for employees to be promoted and to move up in the organisation. For example: there are trainer, customer experience coach and manager roles.

To be prepared for an interview that really makes you think why you are a suitable candidate for the role. The AA asks you about your experience and will ask you to give examples when you have provided excellent customer service. Make sure you build your CV and impress the interviewer.