Bar team member Review

Bar and waiting team member. I assisted customers with taking food and drink orders, pouring drinks, delivering food to tables, clearing and cleaning tables, making sending desserts, preparing the kitchen, defrosting/restocking deserts, restocking bottles and changing pop syrups, tapping and changing/settling real ales, line cleaning, taking fluid and snack deliveries, decorating for events, answering telephone and taking customer booking, monitoring booking levels, ensuring books tables are free, clean and available and answering customer and staff questions.

I have learnt to take food and drink orders, pour drinks, delivering food to tables, make desserts, prepare the kitchen, defrosting/restocking deserts, restocking bottles and changing pop syrups, tapping and changing/settling real ales, line cleaning, taking fluid and snack deliveries, to monitor booking levels, ensuring books tables are free, clean and available and answering customer and staff questions. I have also learnt to deal with complaints, from staff and customers, how to guide staff to the correct way of doing things rather than 'moan' or discipline staff. I have refreshed my Food hygiene and gained a level 2 NVQ in customer service.

I enjoyed my NVQ course and the contact I had with my first and last 'teacher'. As my first one was promoted and I was passed to an intermediary who contacted me once by phone and was less than helpful. The last one I had was a life saver as I would not have completed the NVQ without having her come to complete my observations.

I did not feel values at all. I stayed with Green King for around 18 month and would have stayed longer if there was a chance of promotion however only males were promoted and although i was expected to do the same as team leaders and trained to do more that them and even had to train and assist them with problems, deliveries etc it was clear staying would not provide any advancement or pay increases.

The first and last 'teachers' were great and were accessible and supportive.

Overall it was a good experiance and i could ask for help when needed.

They let me complete an observation while working and complete my meetings during my breaks.

It didnt so i left. I am now the deputy manager of a company.

No

Yes

The team i worked with were the reason i stayed. Even on a really busy day; when you just want to sleep at the end, staff would help each other to finnish or chat and joke to keep spirits up.

Dont do anything over your role... it will become expected and they will use you. Be part of the team and if possible work both bar and floor and kitchen as being competent at the full scope is easier and you will enjoy our role more.