Resolution manager Review

It involves resolving complaints and providing great customer service for all our customer. Some complaints lasts a few weeks so it is important to ensure we are managing them effectively and professionally. It also requires a great amount of admin, and control of accounts. Keeping check on accounts to see if the work has been completed

I have I have learnt how to be more manageable with time, more professional, more confident, self development, setting personal targets, meeting deadlines and targets, meeting pledges and ensuring all work is completed to a top standard, Ive learned how to deliver esccelent cuwstomer service and also how to use my knowledge effectively to aid customers in their quieries

My programm is very stressful as I do work in complaints, not only this but it is difficult to maiantain composure due o call demand, however I have enjoiyed being able to develop myself profeesionaly and selflessly to ensure I am contantly improving so to an extent I feel this program has sculpted me.

In terms ofd structure this program is a bit messy, to begin witht eh coursork was laid out and due to the nature of the job, everything changes frequently not allowing us to adaptt and develop within a set environment. There is also some miscommunication with the full tme advisors not underrtsaning we are ona different learning path

our employers are excellent, they ensure that we are qwell facilitated and that they make sure we feel comfortable withina role before shifting us to a new environment, they take pride in ensure that we are well accommodated and that we have enough support for when and as we need it

We have occasional monthly one to ones with our provider, wihc allows thm to set us targets and goals to adcheive before their nect visit. This causes us to work to a deadline to complete all of the work. we have access to all of the contacts we need for support at any time of the day.

I wouldn't nsay this applies to me as they are an external group and the things we discuss with them are different to the thing we discuss with our employer, but its important that we still continute to have these metteings as they do facilitate us when we a re stressed or need support

There are no activies to be had, which is disspaointing but within a big business I cant imagine there to be. Plus there are a lot of hours within this role, which makes it difficult to have a good work life balance when after work wse haver to do courswork, so having time to then dop more activities seems impossible

Yes

Its a excellent learning environment whilst on the job, its effectively the best place to be if you want to proffesionally grow as a person. The expericnes I have had over the short period of time that ive been on this apprenticeship has been brilliant. Ive really grown as a person and that's allowed me to reach out and grab m,ore opportunities.

make sure you know what you are getting into. the job is very stressfull, but for the rate of pay it does have the incentive, going forwards obviously make sure you are ready and pay attention during training as the work is very content heavy, so if you don't take it on board you will struggle within the role