Level 2 in Credit Control Review

My role involves taking calls from residential customers in regards to their gas and electricity. I work in the Debt Resolution Extra Support team so it is my responsibility to understand the customers affordability. The reason for the debt on the account and to set up affordable payment plans or debt advice

I have learnt a huge amount during my time at EON both about myself and my capabilities but also about the role,industry and what is expected of me as an employee. Before my time at EON I had never worked in a call centre before so it has been a eye opner and I have felt my confidence grow

I do enjoy my job at EON. Its nice to speak to customers who need help and get that sense of achievement that you have given a customer who genuine needs help and assistance. There have been tough moments throughout and no doubt some tough calls with some customers in difficult circumstances at times

My programme has been far from something. There were diffcultes at the start as to wether I would be allowed on program. Worst of all whenever we were getting towards the end of my apprenticeship and the end point assessement it was announced that due to financial difficulties our training provider Hybrid Training had gone out of business so it was a big challenge to change provider to Western College at such a late stage.

When I first began with EON Energy I received a high level of support and was given time away from the business to help me complete my apprenticeship. My employer has also been good to me in agreeing a flexible working hours pattern which works for me and my needs

I felt like my training providers! have been very helpful and supportive and enabled me to develop the skills and knowledge required to pass the apprenticeship. I have also been given additional support to help me adapt to the rigours of my role and the responsibilities that that incurs at EON

I feel my qualification has really helped me in adapting to my role. For example it has allowed me to get a deeper understand of the sytems and processes EON and how to remain complaint with both EON as a business and OFGEM (Office for Gas and Electrcity Markets) - the industry regulator

WE do sometimes go out for drinks after work or to celebrate or say goodbye to someone who may be leaving the business. In addition, I do volunteer at a local football club - Alfreton Town in my spare time by helping to complete match reports and the clubs social media output

No

I find there processes exhausting,complicated and hard to understand not designed in the customers interests. Most of all I find there gas and electricity, eco lead and solar panels prices and tariffs expensive. However they do have helpful stay who are willing to listen to the needs of the customer.

I would advise them to be committed and hard working. I would also advise them to be ambitious as you can progress anywhere you want in EON. Furthermore I would advise them to bring a can do attitude and not be afraid to make mistakes but learn from them at the same time