Senior Financial Services Customer Advisor Review

talking to customers on the phone and advising them of the best finance to take out on cars when their contract is live. this also helps them to have the best service by v w f s and keep them coming back as a returning customer. my job is to be supportive to customers and to keep them coming back in conclusion

I have become a faster learner and gained so much more confidence. the staff have helped me to have the confidence and drive to provide the best ;possible customer service. I have also gained the skill set to communicate with all types of people and offer them advise that I believe in and understand myself.

very much, every day is different and each person you speak to has a different story. The programme could have more communication with the individual apprentices and we only see them once a month and emails tend to get ignored, however the organisation I am based in is very good to work in a supportive.

it is well organised on a general scale, however I could have more feedback from the coach as they do not come often and advise us of what we should be studying. the tasks set are not too challenging therefore easy top keep on top of, however they're all topical and help to understand what we're working towards

a lot, we have weekly coaching sessions updating me on my progress and what I can do to improve. my department hold sessions of coaching if you want to have more access for procedures and they help you to expand your knowledge in different areas and develop more skill sets.

we receive a session once a month with information given on what we need to do further in the next steps and reviewing what we have done since our last meeting. The training from the company is very good as they help you out along the way and they will always support you with no judgement.

I feel like the training provider (FWD) do not help the role I am in, but they assist with the work I need to do to get the best outcome from my role, e.g. helping me to build my confidence and conveying to me what I am able to do.

there are multiple social events that teams ask for them to get involved in, such as football after work and going out for a drink on Friday. I have not yet attended many, however look to go to more in the near future when they have some more as I feel more part of the team.

Yes

it is a good company to get progression in and work for, they are well known globally and it is really interesting to get your head around the background process of such a well known company. The apprenticeship is a fab idea as we can go around the company, meet new people and learn new skills.

to not worry about not knowing everything straight away, as it is all learning on the job and all staff are supportive of your progression. There is such a warm feel to the company with the colleague relationships and it is a fabulous opportunity where everyone wants you to succeed as much as you do. Relax and take the risk.