Supervisor Review

Serving customers food and drinks in line with brands standards. Exhibiting excellent service and communicating with team members. Ensuring brand standards and health and safety standards are maintained. Checking stock levels. Ensuring high level of service and due diligence management. Cleaning and cellar management are also part of my role.

Over the last year on my apprenticeship I have learnt how to be more effective at work in terms of my leadership style. How to effectively manage following the legislative requirements. I have improved my organisational skills and also my understanding of business and increasing profits by understanding market share.

The programme with Lifetime has been great. The way it's laid out is clear and the systems make it easy to find the work that needs to be done and the portal lets me reflect on this and my manager can see where I am up to so that he can support as well. The trainers from Lifetime are brilliant, always making sure that the work is done but also using their own experiences to help me understand.

The programme is really well structured. From the start I knew when I was meeting the trainer and I always knew what was expected. I knew about end point assessment from the start and this was always mentioned in the reviews so that I knew what I was working towards.

My manager Will is very supportive. He has supported my project idea and shown me where to find sales reports and is really helpful in teaching me to understand them. He's also very supportive if I've needed time off for personal reasons and making sure that I know I can tell him what's going on.

The support is pretty much 24/7 with the FUSE and portal systems. I can use these all the time but also if I email my trainer he gets back to me the same day making sure I understand. I have always known that I can call my trainer for support and get extra visits if needed. I really enjoy the programme.

I have learned a lot more about communication and management and how to handle challenging conversations. I know more about sales driving and how to market the pub and get more money. it's also been really helpful to understand more about the industry and the different career pathways I have.

When not in work we do tend to get together and have a drink or go bowling. It really helps the team work together. I watch the sport and like to have a small bet on football. Sometimes the team get involved with a fantasy football league as well. Staff parties are 3x per year which are always good fun.

Yes

Greeneking is a great company to work for. They train you well and the managers are always open to feedback. It's a hard job but really rewarding and you can count on Greeneking to let you talk about and apply for promotion when you are ready and if you don't succeed they tell you why and help you achieve your goal.

Understand that it's a hard job that you need to work hard at but also that it's really rewarding and can be a great career. There are a lot of Greeneking pubs so there is real job security if you need to move around the country you can still develop in your career with the company.