Front of House Assistant Review

My job is a customer facing role, I serve customers food and drink, answer phone calls and take bookings, set up the bar and restaurant area, ready for service, set up tables and functions, as well as dealing with customer feedback. A lot of what I do is staying pro-active furring quiet hours, so I do a lot of cleaning and organising.

I have learnt many new skills such as the importance of environmental awareness within the hospitality industry, and how vital it is to maintain personal presentation, in the sense of hygiene, the customers first impressions of you and the surroundings, your body language and also how you deal with any customer feedback like complaints, like how fast you deal with it and how polite you are.

I enjoyed my programme more than I thought I would, the easy use of fuse and the learner portal meant research and notes weren’t stressful, and also learning more about how to interact with customers, team mates and the other aspects of the business like kitchen and back office, was very interesting when applying my learning into my workplace and seeing the difference of affect

The fuse website is very well organised and is very easy to find everything you need. How Rebecca my trainer organised my meetings with her was very easy to follow, wasn’t confusing, she didn’t rush me, she allowed me to work at my own pace which in turn help me structure my work similarly

I received a lot of support from my manager [This section of the comment has been removed by a member of the RateMyApprenticeship Team because it did not meet our site terms and conditions], she was there offering me handbooks, greene king values sheets, extra information on my job role, as well as helping me practise my professional discussion with her. A lot of her support was to boost my confidence and allowed me to complete my course without to any complications

I think there was a fair amount of support. in terms of [This section of the comment has been removed by a member of the RateMyApprenticeship Team because it did not meet our site terms and conditions] my trainer, she was there to support me 100% of the way, if I had any queries or problems when writing notes, or looking up information she made it clear I could contact her for assistance, and always offered me constructive criticism as well as praise appropriately.

My qualification develops my knowledge of the business I work in. It expands my knowledge of the wider industry and allows me to understand how the different sectors of the business all fit in together to support a growing business and how the business is run to cater for customers needs.

We don’t have extra curricular activities, but we are a very close group of people and are friends outside and inside of work so we do do activities together. Within the business we host social events and activities which we all get involved in, not only with friends but with regular, well known customers as well

Yes

It is a friendly business to work for, they offer support and guidance, as well as perks and benefits for there staff long term and short term. They also offer excellent apprenticeship opportunities that are fully funded and offer the training tools as well as support in order to help you complete and pass the apprenticeship.

I would advise others to always listen and take the advice and help that greene king have to offer, and make the most of the benefits and opportunities that are made available, because happy staff and team members, make a happy working environment, which makes a more comfortable environment for customers, bringing in more business for greene King