claims handler Review

my role involved answering the phone to customer and dealing with their queries and complaints. I deal with repairs to vehicles as well as hire vehicle and instructing cases for litigation and defending cases when other insurers want to litigate on us. we investigate liability on claims and tell customers if they are at fault or not

i have learned better communication skills in this role by talking to customers and by talking to colleagues and other members of staff, its bettered my team work skills also as we work in teams and help each other out working off a spread sheet and giving advice where need be

i enjoyed the programme a lot it was a hard course to learn however the company helping us offered a lot of support. the company changed fromt he first year to the second however they were both great. a lot of support is needed during these programmes and since we had that it was very enhjoyable

for my programme you are given a book to learn all the chapters, there is exam questions and they all use a certain amount of questions per chapter. this makes it easy to study and prepare for the exam that you need to sit at the end of the two years

we did receive a little bit of support from the employer but as i was in the first run of apprentices it means that over the years they have took our comments on board and have started supporting more but when i first started it was not the most support we got. The employed were pretty in the dark about the whole programme

we did however receive a lot of support from the training provided especially in the first year, the trainer would be in every other week offering support and helping us with the studying aspect and asking for our feedback on what else was needing done whether that be study groups

my qualification helps me out in my job role because i can use it when arguing liability or even when dealing with customer queries and complaints. I know a lot of detail about the role more than colleagues who havent completed the programme know. This helps make sure i am giving customer the best answers

there are, there is a board game club. i am not a part of this however it is good for people who enjoy these activities. the company are always doing activities and events challenges too which they encourage every team to get involved in which is great for the moral of the department

Yes

it is a great place to work with great benefits for your personal life llike 50% off insurance like car home pet as well and you also get free travel insurance. its a very fun atmosphere provided by the company and managers, colleagues are always happy too so its very enjoyable

even though it can be stressful at times it is worth it as long as you are happy doing what you do then you wont have any issues, just remember to not think too much about any bad calls youve had after you have finshed for the day and come back to it the next day in work