Claims Handler Review

I have to investigate claims and try establish liability on cases everyday. Also take inbound calls everyday to try resolve peoples problems, questions. For example if a customer wants to know the status of the repairs, I will call the garage see what is happening and then call the customer to give them an update.

I have learnt many new skills at this role such as customer services, how to talk to customers who are experiencing a stressful moment in their life. Also how to stay calm under pressure as i may often come under complaints and I have to speak to customer who may be angry and i have to stay calm.

I do enjoy my day to day role as I have met many nice people at this job, I enjoy learning about insurance as well and the many different aspects. Also speaking to nice customers is a good part of my day and getting nice comments from them, it is a good feeling.

It is organised I meet my tutor every month and they have provided great revision material. However I feel like more revision time would be helpful as we only get three hours and a half and i don't feel like that is enough time for us to learn the whole book.

Yes we receive a lot of help as whenever I need help I always have someone to speak to, If I have any questions I can always ask my supervisor or employer. For example whenever I am struggling on a claim I can always ask my manager and they will provide support.

Yes we receive one session a month and 3 hours and a half of revision a week, which i feel isn't enough I think we should have more as we have an exam at the end and need to learn the whole book. I feel like more time with the trainer would help.

It is a good motivation through out the day as I know at the end of the year I will receive a qualification which will look good on my cv and will help me in my career in insurance. So yes it is very motivational and good to have and will look good on the cv

There has been one during Christmas and always have some social events on during the time of the year which is good. Also my team have a group chat which is good because we can share our ideas and thoughts about the roles and also our concerns. Overall quite sociable

Yes

Because it's a good role with a great qualification at the end. Also great people to work with and has many benefits in the role such as half price on the insurance. Also great trainers who teach you many things about insurance and how to speak to customers and how to deal with hard conversations.

I would advise that they are prepared to have difficult conversations with customers as sometime you may have to give some bad news to customers as they may not accept fault on cases. Also use the star method of answering questions during the interview I used that and believe it works.