Customer service advisor Review

Come into work, check my emails. Get ready to sign on to the phone or deal with complaints if you're booked off doing cover. Day to day role you'll be dealing with customer queries to make amends to their insurance policies ensuring that everything is done quickly and efficiently.

Yes I've learn a lot of new skills. Before working here I'd have never known how to handle a customer complaint now I'm writing responses to customers when a resolution can't be offered or agreed. I'm covering team leader roles a lot too which is an added bonus.

I don't. I couldn't remember applying for it and then I failed an exam so it had to get extended by a further year meaning I were contracted to stay within the department for even longer and not allowed to apply for any other internal jobs due to this.

It isn't at all. From the beginning to now, we've had 4 different tutors. Each one leaving, resigning or just vanishing off the face of the earth. It's now coming together a bit more but we're at the end almost so didn't get much put into us.

My employed supports me in my role not my apprenticeship. I feel I'm an asset to the company due to my understanding my complaints and the way I can calm down hot headed customers meaning things don't escalate and spiral out of control. I'm supported in my role so I possibly don't leave?

Now we have a lady who actually shows an interest in her role and us, I feel she has helped me to at least work towards a qualification. It's not the original qualification due to lack of support I feel I initially had from the previous tutors however she is good.

I don't. It may slightly give me a better understanding of my customers or at least help me to take a step back from the situation and view things from the customers perspective but I don't feel it has had a massive benefit on my role at all.

Not that I'm aware of no. I could be wrong but I focus on my life outside of work more than anything. I'd much rather go to work, finish and go home to my family. Watching my little boy grow up is far more beneficial than kicking a ball around.

Yes

Direct Line offers good benefits to their employees. It's a good reputable company to work for and it stands out. Salary could be more competitive however there is a bonus structure in place to earn more on top of what you take home. There are plenty of progression opportunities (providing you're not trapped on an apprenticeship).

Make sure you apply for something you want to do. Read your contract thoroughly and ensure you're happy with everything before you start. Be confident and show an interest and nothing will go wrong. Staff are friendly and welcoming so you'll always feel welcome where ever you are.