Claims handler Review

My day to day role is managing home claims after they have been registered. we will take on new claims and introduce ourselves to policy holder and explain we will be the point of contact. we will investigate and settle claims alongside chasing suppliers and adjusters we also handle complaints and proactively manage issues

i have learned to be more vigilant when identifying fraud, how to deal with difficult, vulnerable or irate customers in a calm and productive manner i have developed my customer service skills, this is done be building trust and confidence with customers also my time management has improved as we need to deal with a portfolio of claims

The apprenticeship was really interesting, i didnt realise there was so much to learn about insurance, i enjoyed the challenge at difficult points and getting to know others with a similar goal ive enjoyed the benefits of having the tools to now deal with decision on cover within my role

the programme was well structured, we had dedicated trainers who would book in time to assist with the CII text books and another for the professional qualification we also where give time to study within the business there was a clear path of progression from start to finish which made the structure easier to follow

the employer was extremely supportive actively assisting with any issues faced within the apprenticeship we had help from others who have already passed the exams there has also been a point of contact for anything we needed who was always very approachable the managers where very understanding when additional time was needed for tasks to be completed

we had 2 training providers we had Babington's for the CII books they where really helpful, the person leading this side had many years experience in the field and was very knowledgeable, also really approachable when help was required we then had microcom who dealt with the professional qualifications they help at each stage make sure the work was up o scratch and explained Clearly with improves

i feel i have been given the tools to deal with claims a lot better as i have the knowledge within insurance law and general claims management this helps when a claims decision is required for cover and stepping into the mind-set of the ombudsman as we will need to abide by the rules

there always events that are set up within the building this is usually end of year party's, treasure hunt games with the building charity days for the individual teams management also tries to organise cross site events to get to know the teams that work in offices across the country

Yes

direct line is a great friendly place to work and tried to help progress careers as much as possible they also offer a great benefits package the apprenticeship is also a great part of dlg as it will create more opportunities Direct Line also try progress people to get CII qualifications outwith the apprenticeship

Anyone applying for Direct line should love a challenge and at times things can be difficult but it always remains a positive place to work there is a lot of support no matter the need great place to start and progress a career in the insurance industry in any section of the general insurance market