insurance consualtant Review

I am a insurance renewal consultant in the motor insurance industry. I speak customers about their renewals and also solve queries they have about their car insurance. My job is to look into the price of their renewals and see if there is anything we can do to reduce it.

I have learned many skills whilst doing this apprenticeship especially with it being a customer facing job. One major skill i have developed is my confidence. You need to be confident in this line of work especially when dealing with difficult customers. Another skill i have developed is my team working skills as we have to work in a team to get your stats in month on month.

The apprenticeship programme has been an okay process. There were some difficulties in the programme and has caused some set backs on the time scale of the apprenticeship being completed. Every query or complaint we have had about the programme has been corrected properly and in a timely manner so it is okay.

The structure of the organisation is organised quite well. At the start of the programme though the organisation was a bit bumpy and it was a difficult start. But for now we have managed to squash the difficulties we have had when we started the programme so the structure is a lot better from when we started.

You do receive a lot of support from the employer during the programme. When we had our difficulties at the start the employer has always been on our side and has helped us solve any problems we have had. Also if you have any questions about the programme there is support available in the company.

There is also a lot of support from the training providers if you have any problems or questions about the course. We do get weekly sessions so we can study our books and we also sometimes get a visit from out tutor so we can go through things we are finding difficult.

Every module that i do in the apprenticeship relates back to my job role. so the information i learn from the books i can use while i am on the phone with customers. When i get them difficult calls i can use the knowledge i have learnt from the books.

There are not a lot of things that we can do that is linked with the apprenticeship. We do get team incentives though when we do well as a team due to our stats. So if we do well and are the best team on the floor then we can do things like go karting.

Yes

Direct line is a fun, progressive and safe environment to work in. They are progressing year on year meaning more opportunities are becoming available. Also with how big direct line is there are many departments you can work for such as motor, pet, home and travel, and also work in things like HR and payments.

Go to a department that you would be comfortable and happy working with. Make sure that you are happy with the type of qualification you will be working towards and that it fits your future prospects that you need for your future career. Also check that the experience you will gain will be relevant for where you want to go in your career.